RETURNS, REFUNDS AND EXCHANGES POLICY
HOW TO RETURN AN ITEM
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
- 1. Please email [email protected] to request a refund and we will assign you a tracking #.
- 2. Mail your returned item to:
IN-HOUSE Fabrication
Returns Department Tracking #
Unit 10 29-39 Business Drive
Narangba, QLD 4504
- 3. Include in your package a signed letter stating the reason for your return and the original receipt.
- RETURN EXCEPTIONS:
- Some items can not be returned if they are opened.
- Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
- Items must be returned within 30 days of the Invoiced date or Order Date.
RESTOCKING FEE
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
EXCHANGES
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
PAYMENT POLICY
ACCEPTED METHODS OF PAYMENT
- Credit Card (Visa, Master Card) via PayPal
- Direct Debit via PayPal
- Bank Deposit/Transfer – details emailed at checkout completion
Your PayPal Account will be charged when you place your order. If we are not able to fulfill your order for any reason your PayPal Account will be refunded.
SHIPPING POLICY
TURNAROUND
Orders are shipped within 5 weeks, Monday – Friday 7am – 3.30pm.
Some items are dropshipped from our suppliers and can sometimes take longer. If there is an issue with supply for your order we will contact you via email or phone.
CARRIERS
We use the following carriers to deliver our orders:
- Australia Post
- Couriers Please
- Aramex
- TNT Express
PLEASE NOTE: Items sent via TNT Express are on a “No Redelivery” Consignment. It is up to the customer to make sure that someone is at the delivery address at the time of delivery or opt for the “Authority to Leave” option at checkout. Fees for redelivery are in some cases more than the original delivery charge so for this reason we have the no redelivery policy. If you have missed your delivery and you have not opted an ATL then you will need to make arrangements to pick your delivery up from the location on the card that would have been left in your letterbox.
ORDER TRACKING
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Australia Post mail will not have tracking numbers. We recommend you use services with a tracking number so that you can track the shipment. Standard Post (envelopes) do not have tracking numbers.
SHIPPING RATES
The rate charged for the shipping of your order is based on the weight and size of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
INSURANCE
In accordance to the ACCC, IN-HOUSE Fabrication will not be held responsible for any parcel, package or product once it leaves our hands into the hands of the freight companies. For this reason we strongly recommend you use shipping insurance which can be found at checkout. In the event that your parcel goes missing we can recover the cost of that item for either a refund or for that item to be resent.
BACK ORDERS
If an item goes on backorder we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
